FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
Group Bookings:
Reserve 2 or more rooms with ease.
Standard Terms & Conditions:
Check In/Out
Check-in is at 14 hrs and check-out is at 12 hrs. Early arrival and late departure are subject to room availability and may incur additional charges.
Cancellation Policy:
Policies may differ during blackout periods or promotional sale offers — please confirm at the time of booking.
- Cancellation received 24 hours prior to check-in: No charge.
- Cancellation received within 0–24 hours of check-in: 100% charge of one night’s tariff applies.
Refunds will be processed within 15 working days after an email request is sent to the concerned hotel and info@ihms.com.pk with the reservation number. For payments made online, please also share a scanned copy of the receipt with the hotel and info@ihms.com.pk along with the reservation number.
Service Charges:
A discretionary 7% service charge applies to rooms and other services. This charge may be waived in case of service dissatisfaction.
No Show Policy:
In case of a no-show, 100% of the first night’s charge will be applicable.
What documents are required during Check-in?
As part of our security procedures, guests are required to present a government-approved photo ID with address at check-in, for themselves and any companions.
- Foreign nationals: Passport and valid Visa.
- Pakistani nationals: CNIC, Passport, or Driving License (must bear the holder’s photograph and address).
What are the additional amenities and services that IHMS Hotels offer?
- Café De Brando Restaurant & In-room Dining Service
- Complimentary Wi-Fi
- Fitness Centre
- Meeting Room / Conference Facilities
- Banquet Halls
- Mini Bar
- Ironing & Laundry Service
- Iron & Iron Board
- Local Travel Assistance & Car Rentals
How do I cancel my hotel booking?
Our reservations team is available 24/7 to assist you. Simply Contact us, and we’ll help you cancel your booking with ease.
